Terms and Conditions

Version: 1.0 — Effective Date: 15.08.2025

I. General

1. The internet platform with the URL "snooba.cloud" is operated by Jonas Dallmann. On this platform, customers can rent various server services (e.g., VPS, dedicated servers, IPv4/IPv6 addresses, AI API access including ChatGPT and other APIs). A free registration on the customer portal provided by Snooba is possible. For registration, first and last name, email address, and a password are required. For technical reasons, the IP address of the user is stored (only the last used IP address is kept, no logging of history takes place).

2. These Terms and Conditions (“T&C”) govern the contractual relationship between Snooba and customers who use the services (hereinafter also referred to as “Customer”).

3. The billing period "month" is always calculated as 30 days.

4. The contract language is English.

5. Contact details of the operator can be found in the Legal Notice (Impressum).

II. Registration Requirements

1. Any legally competent natural person, partnership, or legal entity may become a customer with full usage rights.

2. Minors require parental consent to use Snooba’s services. By registering, they confirm that such consent has been obtained. Snooba may request proof of consent at any time in text form.

3. In agreement with the legal guardians, the usage rights of a minor customer may be restricted or fully withdrawn.

4. Snooba reserves the right to carry out an age verification process to comply with youth protection regulations. Verification may be automated based on the data provided. Snooba may request appropriate proof at any time.

5. Customers must provide complete and correct data during registration. Registration with false or third-party data is prohibited and may result in account suspension and service termination.

III. Services Provided by Snooba

1. Snooba offers customers the option to rent server and AI services for a specified period. The minimum term for server rentals is 30 days (“month”).

2. Use of services requires registration. Registration is free and can be completed via the customer portal. Snooba may reject registrations without providing a reason.

3. No permanent right to portal access is granted. Temporary restrictions may occur due to technical issues (e.g., outages, maintenance, hardware failures).

4. There is no guarantee that the same IP address will be provided for the full contract duration. Snooba may reassign IPs for technical or legal reasons, informing the customer accordingly.

IV. Contract Formation, Pricing, and Payment Terms

1. Service listings on snooba.cloud are invitations to submit an offer. A binding contract is concluded only after registration and successful order confirmation via the customer portal.

2. The price valid at the time of order applies.

3. Order processing and communication occur via email, partly automated. The customer must ensure a valid email address and that Snooba’s emails are not blocked by spam filters.

4. Customers receive a payment confirmation in text form (email). All transactions are also visible in the payment overview within the customer portal.

5. Services are ordered for a fixed term but can be extended by the customer before expiry.

6. Non-renewal before the expiry date is considered termination.

7. Customers will be notified via email before service expiration.

8. Expired services are deactivated and removed from the network but retained for 7 days (for VPS/dedicated servers) before deletion. Data recovery is impossible after deletion.

V. Credit Balance, Usage, and Transfers

1. Customers can top up credit via supported payment methods in the customer portal. Credit is linked to the account used for the top-up.

2. Credit currency is Euro (€).

3. Credit is available immediately after payment confirmation.

4. Based on anti-money laundering regulations, credit withdrawals are not possible. Credit can only be used for Snooba services.

5. Credit has no expiry date.

VI. Payment of Services

1. Customers can pay via offered payment methods or by using available account credit.

2. Partial payment with credit is possible; any remainder must be paid via another available method.

3. All transactions are listed in the payment overview in the customer portal.

4. A transaction notification is sent to the registered email address.

VII. Service Usage Conditions

1. Customers must monitor server usage to avoid excessive, continuous strain on allocated resources (e.g., caused by faulty software or scripts). Snooba may suspend access to servers that violate these requirements, notifying the customer immediately.

2. Running cryptocurrency mining software is strictly prohibited unless explicitly permitted.

3. Services must be used within legal boundaries. It is prohibited to store or distribute illegal content, including but not limited to:

   • (D)DoS attacks

   • Spam

   • Phishing

   • Malware

   • Child sexual abuse material (CSAM)

   • Fraudulent activities

4. Violations may result in immediate suspension and contract termination without refund.

VIII. Termination of Account

1. Customers may terminate services at the end of their current term by not renewing.

2. Snooba may revoke usage rights if a customer breaches these T&C. In such cases, no refunds are provided for remaining credit or services.

3. Upon request, accounts and all related data can be permanently deleted. This also cancels active services and deletes any remaining credit.

IX. Data Protection

1. Personal data is collected, stored, processed, and used to the extent necessary for contract execution, in compliance with applicable data protection laws.

2. Customers may revoke their consent to data storage at any time. Data deletion results in immediate loss of portal access and services.

3. The Privacy Policy is available on our website.

X. Right of Withdrawal

Customers who are consumers have a legal 14-day withdrawal right from the date of contract conclusion. Details and the withdrawal form are provided in the Right of Withdrawal section on our website.

XI. Liability

1. Snooba is liable for damages caused by intent or gross negligence, or for injury to life, body, or health resulting from negligence.

2. No liability is assumed for input, transmission, or evaluation errors outside Snooba’s control.

3. Customers are solely responsible for the content they publish online.

4. Snooba may correct obvious errors (e.g., pricing mistakes) even after contract formation. No damage claims arise from such corrections.

XII. Changes to T&C

Snooba may modify these T&C with customer consent. Changes will be communicated via email. If the customer does not object within 4 weeks, consent is deemed given.

XIII. Miscellaneous

1. If any provision of these T&C is invalid, the remaining provisions remain in force.

2. Snooba is not obliged to participate in consumer dispute resolution procedures. The EU Commission’s Online Dispute Resolution platform is available at: https://ec.europa.eu/consumers/odr/.